Privacy Policy | Brake IQ

1. Introduction

Brake IQ ("we", "us", "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy details how we collect, store, process, and protect personal information in compliance with the Protection of Personal Information Act, No. 4 of 2013 (POPIA) and other applicable data protection regulations.

2. Information We Collect

We may collect and process personal information that you provide voluntarily through our website contact forms, booking systems, or direct correspondence. This includes:

Full Name and Contact Details (phone number, email address)
Company details and fleet information
Required brake testing services and preferred dates
Any uploaded files (such as vehicle lists or fleet schedules)

3. How We Process Information

We process your personal information for the following purposes:

To schedule and verify dynamic brake testing inspections
To upload and display compliance reports via the customer console
To communicate with you regarding service bookings or requests
To monitor and analyze website performance and traffic (subject to your cookie consent preferences)

4. Cookies and Analytical Tracking

We use cookies to analyze site traffic, personalize content, and support our marketing campaigns. Performance and tracking cookies (such as those via Google Analytics 4) are only loaded if you explicitly accept them through our cookie consent banner. You can manage or withdraw your consent at any time via the "Cookie Preferences" link in our footer.

5. Information Security

We implement technical and organizational security measures to protect your personal information against unauthorized access, loss, or alteration. Form data submitted via our website is encrypted using Secure Socket Layer (SSL/HTTPS) technology, and PHPMailer SMTP details are managed securely on our servers.

6. Your Legal Rights

Under POPIA, you have the right to request access to, correction of, or deletion of the personal information we hold about you. To exercise these rights, please contact our Information Officer through our Contact Page.